Application Support Engineer

Overview

Application Support Engineer role acting as software detectives to identify and solve issues within multiple components of critical business systems, with a focus on Google EdgeOps: operationalizing edge platforms so edge workloads, connectivity, observability and automated deployment pipelines run reliably at scale.

What you'll do

• Operate and maintain edge infrastructure (compute, networking, storage) across edge distributed sites.
• Participate in deployment activities.
• Ensure high availability, resilience, and performance for edge workloads and services.
• Implement and manage monitoring, alerting, logging, and tracing for edge devices and services.
• Define and maintain runbooks, SOPs, and operational dashboards.
• Own incident response for edge services: triage, root cause analysis, corrective actions, and prevention.
• Coordinate with other teams for quick resolution.
• Drive P1 and P2 bridges.
• Track and improve SLOs/SLIs, error budgets, and reliability metrics.
• Lead post-incident reviews / RCA and drive continuous improvement.
• Build and manage CI/CD pipelines for edge deployments, coordinating with Platform and Google teams.
• Manage Infrastructure as Code (IaC) and configuration management for repeatable deployments, where applicable.
• Manage Kubernetes clusters at the edge (Google Anthos / GCDC).
• Manage containerized workloads.
• Maintain device fleets and gateways and implement remote management strategies.

What you'll need

• Minimum 3 years of experience in Google Cloud Compute Services.
• 15 years full time education.
• Cloud: GCP.
• Containers/Orchestration: Docker, Kubernetes (K3s/MicroK8s/EKS Anywhere/AKS Edge).
• CI/CD: GitHub, GCP Cloud Build.
• IaC/Automation: Terraform.
• Observability: Prometheus, Grafana, ELK/OpenSearch.
• Security: Vault/Key Vault, cert management, image scanning (Trivy/Grype), policy engines.
• Strong troubleshooting mindset and ability to operate under pressure.
• Clear communication with engineering, security, network, and field teams.
• Ownership mentality: drives issues to closure and improves systems proactively.

Nice to have

• Networking (optional): SD WAN/SASE, VPN, BGP, NAT, DNS, proxies.

Details

• Based at the Bengaluru office.
• Ability to work across time zones in shifts running 24*7*365 and handle on-call rotations.