Application Support Engineer

Overview

Act as a software detective, providing a dynamic service that identifies and solves issues within multiple components of critical business systems.

What you'll do

• Act as a subject matter expert, collaborating with and managing the team to perform.
• Take responsibility for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems that apply across multiple teams.
• Lead efforts to streamline processes and improve system reliability.
• Mentor junior team members to enhance their technical and problem-solving skills.
• Coordinate cross-functional communication to ensure alignment on project goals and issue resolution.

What you'll need

• Minimum 12 years of experience in Asset Life Cycle Management.
• 15 years of full-time education.
• Proficiency in Asset Life Cycle Management.
• Proficiency in Software License Management.
• Strong analytical skills to diagnose and troubleshoot complex software issues.
• Experience in managing and supporting enterprise-level software applications.
• Ability to work collaboratively with diverse teams to deliver effective solutions.
• Excellent communication skills to clearly convey technical information to stakeholders.
• Familiarity with monitoring tools and incident management processes.

Details

• Based at the Hyderabad office.