Application Support Engineer

Overview

Act as a software detective, providing a dynamic service that identifies and solves issues within multiple components of critical business systems.

What you'll do

• Perform independently and become a subject matter expert (SME).
• Actively participate and contribute in team discussions.
• Contribute solutions to work-related problems.
• Collaborate with cross-functional teams to understand system issues and implement effective resolutions.
• Document troubleshooting steps and solutions to build a knowledge base for future reference.
• Assist in the continuous improvement of support processes and tools to enhance service delivery.
• Provide guidance and support to junior team members to foster their professional growth.

What you'll need

• 15 years full-time education.
• Must have: proficiency in PHP (programming language).
• Minimum 3 years of experience.
• Minimum 2 years of experience in PHP (programming language).
• Strong problem-solving skills with the ability to analyze complex software issues.
• Experience in debugging and troubleshooting multi-component business applications.
• Familiarity with software lifecycle and support methodologies.
• Ability to work effectively in a collaborative team environment.
• Good communication skills to clearly articulate technical information.

Details

• Based at the Mumbai office.