Application Support Engineer

Overview

Application Support Engineer role acting as a software detective to investigate and resolve issues across components of critical business systems, based at the Mumbai office.

What you'll do

• Perform independently and become a subject matter expert (SME).
• Actively participate and contribute to team discussions.
• Contribute solutions to work-related problems.
• Collaborate with cross-functional teams to gather information and troubleshoot complex system issues.
• Document findings and resolutions clearly to support knowledge sharing and future reference.
• Assist in the continuous improvement of support processes and tools to enhance efficiency.
• Provide timely updates to stakeholders on issue status and resolution progress.

What you'll need

• Minimum 3 years of experience in Oracle Service Cloud Field Service Management.
• Must have: proficiency in Oracle Service Cloud Field Service Management.
• Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.
• Experience with incident management and root cause analysis within enterprise software environments.
• Ability to work with multiple software components and understand their interdependencies.
• Excellent communication skills to interact with technical teams and business users.
• Familiarity with monitoring tools and techniques to proactively identify system anomalies.
• 15 years full time education.

Details

• Location: Mumbai office.