Application Support Engineer

Overview

Application Support Engineer role acting as a software detective, providing a dynamic service that identifies and solves issues within multiple components of critical business systems.

What you'll do

• Act as an SME, collaborate with and manage the team to perform.
• Take responsibility for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for the immediate team and across multiple teams.
• Coordinate cross-functional efforts to streamline issue resolution and improve system performance.
• Mentor junior team members to enhance their technical capabilities and problem-solving skills.
• Facilitate communication between stakeholders to ensure alignment on support priorities and deliverables.

What you'll need

• Minimum 5 years of experience in Infrastructure Service Management.
• Proficiency in Infrastructure Service Management.
• Strong knowledge of incident and problem management processes within IT service frameworks.
• Experience with monitoring tools and techniques to detect and diagnose infrastructure issues.
• Ability to analyze system logs and performance metrics to identify root causes of disruptions.
• Skilled in coordinating with various technical teams to implement effective solutions.
• Excellent troubleshooting skills with a focus on maintaining high availability and reliability of services.
• 15 years full time education.

Details

• Based at the Hyderabad office.