Production/Application Support Engineer – Capital Markets (Securities Finance)

Overview

Provide in-depth product support to FIS clients for the Securities Finance Suite, resolving inquiries raised during installation, operation, maintenance or product application in the Capital Markets domain.

What you'll do

• Provide in-depth product support to FIS clients by resolving incoming inquiries.
• Troubleshoot problems with malfunctioning software applications and recommend corrective action.
• Respond to customer product inquiries via telephone or in written internet-based email or chat sessions.
• Document customer information and recurring technical issues to support product quality programs and product development.
• Recreate and resolve client issues in a test environment, and identify and document how applications and systems interact to support business processes.
• Work closely with Developers, Business Analysts and other Subject Matter Experts to triage and resolve functional and technical issues.
• Provide application and production support for applications within the Capital Markets / Securities Finance domain.
• Support business processes covering securities, trading, front/middle/back-office operations, settlement and securities lending.
• Investigate and troubleshoot application issues using Linux/UNIX, Windows and SQL, including debugging and root-cause analysis.
• Analyse application behaviour, logs, database information and code to identify and resolve production issues.
• Read and understand existing application code/scripts.

What you'll need

• Bachelor's degree in computer science or information systems, or the equivalent combination of education, training, or work.
• 5-7 years of relevant experience in application support.
• Experience supporting applications within the Capital Markets / Securities Finance domain.
• Ability to investigate and troubleshoot application issues using Linux/UNIX, Windows and SQL, including debugging and root-cause analysis.
• Exposure to C++, Java, Python or Shell scripting.
• High level understanding of programming languages, preferably C++ and Java.
• High level of operating systems knowledge, preferably 3+ years in Windows and Linux.
• Understanding of troubleshooting and debugging code.
• Understanding of databases: SQL.
• Self-starter able to work individually with minimum guidance in challenging environments.
• Excellence in managing customer relationships.
• Excellent written, verbal, and inter-personal communication skills.
• Analytical and problem-solving skills.
• Organizational and time management skills.
• Team player, willing to progress in a rapidly changing environment.

Nice to have

• Knowledge of and strong interest in financial markets (Securities Finance).
• Knowledge in any of the following: programming, business analysis or implementation of software products.

Details

• Location: Pune, India.