Applications Support Analyst

Overview

Applications Support Analyst 2 role supporting critical banking applications in a production environment, applying specialty knowledge to monitor, assess, analyze and evaluate processes and data, and making recommendations to improve policies and practices.

What you'll do

• Support critical banking applications in a production environment.
• Manage and resolve high-priority incidents within SLA timelines.
• Troubleshoot application failures and perform root cause analysis.
• Collaborate with development, infrastructure, and business teams to resolve issues.
• Drive incident reduction and service stability initiatives.
• Support change management, release support, and production validation activities.
• Analyze trends, risks, and opportunities for process improvement.
• Manage stakeholders and communicate during critical incidents.
• Coordinate across multiple teams in global support environments.
• Prioritize operational excellence, risk management, and compliance with control requirements.
• Automate manual processes and enhance monitoring capabilities.
• Identify policy gaps and formulate policies, interpret data and make recommendations.

What you'll need

• Strong experience supporting critical banking applications in a production environment.
• Proven ability to manage and resolve high-priority incidents within SLA timelines.
• Skill in troubleshooting application failures and performing root cause analysis.
• Experience collaborating with development, infrastructure, and business teams.
• Track record of driving incident reduction and service stability initiatives.
• Knowledge of change management, release support, and production validation activities.
• Strong analytical skills to identify trends, risks, and opportunities for process improvement.
• Effective stakeholder management and communication during critical incidents.
• Experience working in global support environments and coordinating across multiple teams.
• Ability to work under pressure and prioritize competing business demands.

Nice to have

• Continuous improvement mindset with experience automating manual processes and enhancing monitoring capabilities.

Details

• Location: Pune, Maharashtra, India.
• Employment type: Full time.
• Job family: Technology, Applications Support.