Application Support Engineer

Overview

Act as a software detective, providing a dynamic service that identifies and solves issues within multiple components of critical business systems.

What you'll do

• Perform independently and become a subject matter expert (SME).
• Actively participate and contribute in team discussions.
• Contribute to providing solutions to work-related problems.
• Collaborate with cross-functional teams to ensure timely resolution of application issues.
• Document troubleshooting steps and solutions to build a knowledge base for future reference.
• Monitor system performance and proactively identify potential risks or bottlenecks.
• Assist junior team members by sharing knowledge and providing guidance on complex issues.

What you'll need

• Minimum 3 years of experience in Configuration Database & CI Management.
• Proficiency in Configuration Database & CI Management.
• Strong analytical skills to diagnose and resolve complex application issues.
• Experience with incident management and root cause analysis.
• Ability to work with various monitoring and diagnostic tools to track system health.
• Excellent communication skills to effectively collaborate with technical and non-technical stakeholders.
• 15 years full-time education.

Details

• Based at the Pune office.