Apprentice - Universal Fraud (04)

Overview

Handle inbound customer calls and written inquiries related to fraud controls, credit applications and fraud-risk mitigation while supporting compliance with regulatory requirements and industry standards.

What you'll do

• Effectively respond to and handle verbal and written inquiries from customers daily.
• Re-consider applications for credit approval.
• Validate addresses on applications to promote First Call Resolution.
• Deliver on key performance metrics, including Productivity, Quality, Compliance, Schedule Adherence and Unscheduled Absenteeism.
• Deliver the required metrics on time while remaining compliant.

What you'll need

• Minimum 10 + 2 or above.
• Minimum 0-3 years of experience.
• Strong written and oral communication and interpersonal skills.
• Demonstrated ability to be a self-starter as well as a team player.
• Ability to analyze data and offer effective solutions.
• Demonstrated ability to handle and prioritize multiple tasks.

Details

• Location: Hyderabad, India.
• Work rotational shifts and rotational offs.
• Working hours are from 8:00 AM EST to 12:00 AM EST.
• Weekend coverage is required.