AR Associate Analyst

Overview

The AR Associate Analyst supports the revenue cycle management (RCM) process by assisting with claims follow-up, documentation, and resolution of outstanding insurance balances, under supervision. This is an entry-to-junior level role for individuals starting or growing a career in U.S. healthcare accounts receivable and denial management.

What you'll do

• Check claim status with payers via calls, IVR, or payer web portals.
• Accurately document claim activity in client software, maintaining audit-ready records.
• Support post-call analysis and record after-call actions as directed.
• Review available documentation such as EOBs, authorization notes, and medical records under guidance.
• Help identify common denial reasons and underpayments, escalating complex issues to senior team members.
• Perform eligibility verification and assist with claim submission or resubmission.
• Follow up on assigned claims, denials, or suspensions as per team instructions.
• Adhere to HIPAA and all regulatory and billing compliance requirements.
• Meet daily/weekly productivity and quality expectations as set by the team.

What you'll need

• High School (HSC) or graduate equivalent.
• 0–1 years of experience in U.S. healthcare accounts receivable, claim follow-up, or denial management (internships or training experience may be considered).
• Basic knowledge of medical terminology and exposure to ICD-10, CPT, and HCPCS codes.
• Strong written and verbal communication skills.
• Basic computer literacy.
• Willingness to work continuous night shifts.
• Strong attention to detail and ability to follow structured processes.
• Basic analytical and problem-solving ability; willingness to escalate issues when needed.
• Ability to manage assigned tasks and meet deadlines under supervision.
• Strong organizational and time management skills.
• Commitment to confidentiality and HIPAA compliance.

Nice to have

• Exposure to U.S. healthcare BPO/RCM processes.
• Experience with EHR or billing systems (e.g., Epic, Cerner, NextGen, eCW, CareCloud).
• Familiarity with clearinghouses (Waystar, Realmed, Availity, Change Healthcare, ViaTrack).
• Proficiency with MS Excel, MS Word, and Google Sheets.

Details

• Location: Chennai, Office.
• Work environment: general office setting, primarily desk-based and computer-based.
• Shift: continuous night shifts.