Assistant Facility Manager

Overview

Provide administrative and operational support to the Facilities Management team at Deloitte Towers, Hyderabad, ensuring timely and accurate completion of FM reports.

What you'll do

• Be accessible for escalation of all FM related issues and oversee the Helpdesk work process.
• Provide management advice to Helpdesk operators for escalated issues.
• Plan and execute all preparation required for client conferences, meetings and VIP visits scheduled during the shift.
• Oversee the Reception and Front Office function, ensuring visitors are promptly attended by Front Office Executives.
• Take rounds of the front office and lobby to maintain high standards of housekeeping and upkeep.
• Conduct overall service delivery assessment of the housekeeping vendor, coordinate meetings to resolve service issues, and evaluate vendor performance.
• Ensure vendor manpower reports at site as per agreed terms and conditions, and audit staff attendance and grooming.
• Ensure caterers maintain the highest standards of hygiene and that food quality and quantity meet requirements.
• Escalate food supply shortages to caterers' management immediately, make alternate arrangements, communicate with users and provide alternate solutions.
• Coordinate with all service providing vendors.
• Take regular rounds of the facility to identify issues in Housekeeping, Maintenance and Cafeteria and initiate immediate rectification actions.
• Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate them in advance to staff and the transport division.

What you'll need

• Graduate in any discipline.
• 5 to 7 years of experience in facilities management.
• Excellent communication skills and ability to converse in English.
• Proven ability to function effectively as part of a team.
• Proven ability to initiate and follow through with improvement initiatives.

Nice to have

• Tertiary qualifications in hotel management, building management and/or business.

Details

• Location: On-site, Hyderabad, TS (Deloitte Towers).
• Reporting to: Facility Manager.
• Scheduled weekly hours: 48.