Assistant Manager - Operations - Instawork Robotics Labs

Overview

Assistant Manager – Operations to support and execute field data collection operations across multiple regions for Instawork Robotics Labs.

What you'll do

• Coordinate Field Officers and Regional Coordinators to execute daily field operations.
• Track daily targets and manage manpower and equipment deployment.
• Oversee day-to-day task-based physical and data-driven workflows.
• Monitor operational KPIs, productivity metrics, and quality standards.
• Act as a primary operational point of contact for customers and internal stakeholders.
• Prepare weekly business reviews, operational updates, presentations, and MIS reports.
• Ensure hardware, tools, and operational readiness are functioning effectively.

What you'll need

• 5+ years of experience in operations, account management, customer success, BPO, shared services, or technology-enabled operations.
• 2+ years of experience managing teams and leading people.
• Strong background managing large enterprise accounts and customer-facing operations.
• Proven experience driving operational excellence in fast-paced environments.
• Excellent communication and presentation skills with senior stakeholder interaction.
• Strong analytical mindset with experience creating reports, dashboards, and operational reviews.
• Highly proficient with AI tools, particularly ChatGPT, to improve productivity and problem-solving.

Details

• Location: Bengaluru, Karnataka, India.