Assistant Vice President- GHR Ops Support

Overview

Lead the delivery of HR Operations services within a Global HR Central Services model, ensuring high-quality, efficient and compliant service across the employee lifecycle, and act as the escalation point for complex cases.

What you'll do

• Lead execution of end-to-end employee lifecycle processes to ensure accuracy, consistency and compliance.
• Ensure alignment of lifecycle processes with regulatory and business requirements.
• Partner with Payroll and HR stakeholders to ensure accurate downstream processing.
• Lead end-to-end severance and involuntary termination operations, ensuring accurate and compliant execution.
• Act as the initial escalation point for complex severance cases, including redundancy and mutual separations.
• Ensure governance, approvals and legal requirements are adhered to across all severance processes.
• Partner with various HR teams on severance and termination execution.
• Lead tracking, reporting and audit readiness of all involuntary exit activity.
• Drive process improvements and standardization initiatives within severance operations.
• Serve as a trusted partner to Global and Regional HR Business Partners, providing end-to-end operational and administrative support on strategic people initiatives, organizational changes, workforce management activities and ad hoc projects across multiple jurisdictions.
• Partner closely with HR Business Partners and business stakeholders to drive successful execution of organizational restructuring and workforce transformation initiatives, accurately translating business decisions into HR systems, operational processes and employee lifecycle activities.
• Manage PE management processes, providing governance, risk assessment, stakeholder coordination and process advisory support to ensure compliance and effective execution.
• Manage the end-to-end Breach Notification process, acting as the central point of coordination across HR, Compliance, Risk, Legal and business stakeholders to ensure timely reporting, escalation, resolution and regulatory compliance.
• Manage and conduct employee exit interviews, document feedback, identify workforce trends and provide insights to support retention and organizational effectiveness strategies.
• Manage immigration processes, ensuring regulatory compliance and effective vendor management across relevant jurisdictions.
• Manage and monitor Return-to-Office (RTO) and hybrid working arrangements, partnering with HR Business Partners and Business Leaders to support workforce planning, policy adherence, reporting and employee engagement objectives.
• Manage and execute employee lifecycle programs, including probation management and contract renewals, aligned with business strategy, regulatory requirements, organizational policies and exceptional employee experience.
• Leverage workforce analytics, employee insights and operational metrics to support informed decision-making, workforce planning and strategies.
• Act as a key point of coordination between HR stakeholders, employees, managers and external vendors (where required) to ensure efficient delivery of HR operational processes and services.
• Ensure integrity and governance of employee data within HR systems (e.g., Workday).
• Produce HR documentation ensuring quality, compliance and consistency.
• Ensure effective document management, retention and audit readiness across operations.
• Drive improvements in data quality, controls and system utilization.
• Ensure a strong risk and control environment, including identification and escalation of issues.
• Lead and support HR audits, ensuring completeness and accuracy of documentation as required.
• Stay informed of regulatory changes and ensure operational readiness.
• Ensure all HR activities are managed in accordance with internal policies, governance requirements, regulatory obligations and service level commitments.
• Drive process optimization, standardization and automation initiatives across HR Operations.
• Identify and implement improvements to enhance service efficiency and effectiveness.
• Support transformation and operating model initiatives within Global HR Operations.
• Promote a culture of continuous improvement and operational excellence.
• Partner with HR Business Partners, COEs and business stakeholders to deliver integrated HR operations.
• Build strong stakeholder relationships and act as a trusted advisor on HR Operations matters.
• Collaborate across regions to ensure consistency and alignment of service delivery.
• Engage with vendors and external partners as required.
• Analyze operational data to identify trends, risks and improvement opportunities.
• Provide insights and recommendations to support decision-making.

What you'll need

• 10 to 15 years of experience in GHR operations.

Details

• Location: MUFG Global Service Private Ltd., Bengaluru (BCIT).