Mgr, People Operations

Overview

Manager, People Operations role leading HR Operations service delivery, process optimization and HR technology adoption, including a team of 6-8 HR professionals providing global service delivery.

What you'll do

• Elevate the employee experience by transforming routine tasks into opportunities for meaningful interaction and collaboration.
• Anticipate employee needs and proactively offer personalized solutions and support.
• Provide strategic direction and oversight for HR Operations, including service delivery, process optimization, and technology capabilities.
• Establish and monitor key performance indicators (KPIs) to measure operational effectiveness and identify continuous improvement areas.
• Lead, mentor, and develop a high-performing team of 6-8 HR professionals providing global service delivery.
• Lead by example through a hands-on approach, providing technical guidance and subject matter expertise to help the team navigate complex roadblocks.
• Set clear direction, and continuous feedback to ensure individual and team success.
• Oversee day-to-day delivery of high-quality HR services, including data management, compliance, and Global Mobility administration globally to name a few.
• Continuously evaluate and optimize HR processes, implementing automation and self-service solutions to improve efficiency.
• Lead the change and adoption of new HR technologies while ensuring data integrity and security across all platforms.
• Build strong, collaborative relationships with key stakeholders across Global People Operations, IT, Finance, and Legal.

What you'll need

• Minimum of 8 years of progressive experience in HR Operations, Shared Services, or a related field.
• Proven experience leading, mentoring, and developing a team of HR professionals.
• Strong understanding of HR processes, compliance, and employment regulations.
• Demonstrated experience in process optimization, automation, and implementing HR technology solutions.
• Excellent stakeholder management skills with the ability to build trusted relationships across various departments.
• Exceptional problem-solving skills and a proactive, customer-centric approach to service delivery.

Nice to have

• Bachelor's or Master's degree in Human Resources, Business Administration, or a related field.
• Experience managing HR Operations within a global shared services model.
• Proficiency in advanced HRIS platforms such as Workday or SuccessFactors.
• Strong data analysis skills with the ability to leverage data for insights.

Details

• Location: Bangalore Bagmane Tech Park, India.
• Most teams work from the office full time, with flexibility when needed.
• Not eligible for immigration sponsorship; the company will not sponsor work visas for this position.