Assoc Mgr Payroll Services

Overview

Manage the day-to-day operations of a US payroll services department and lead a team of 10-12 members to meet production requirements and SLAs.

What you'll do

• Ensure day-to-day operations of the department run smoothly.
• Effectively manage a team of 10-12 members, coaching, mentoring and guiding them.
• Ensure all daily production requirements are completed and SLAs are met.
• Support managers and LT with automation and transformation projects supported by the business.
• Maintain the required level of accuracy at all times.
• Communicate potential service or business issues to LT and draft/propose correction and mitigation plans.
• Foster relationships with internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively.
• Demonstrate problem solving, time management and priority setting skills.
• Demonstrate UKG core values.
• Generate operational metrics to communicate and manage the performance of the production team.
• Manage difficult customer communications and build strong working relationships internally and externally.
• Engage in hiring along with the manager.
• Work with cross-functional teams within UKG and collaborate with other unit managers on shared projects.
• Participate and contribute in MBR/QBR/Annual Reviews.
• Implement quality control measures effectively.
• Assist and encourage team members to submit process innovation ideas as per assigned goals.

What you'll need

• Excellent understanding of end-to-end US payroll processes.
• 10+ years of overall work experience, with a minimum of the latest 5 years in US Payroll End to End Processing.
• Ability to coach, mentor or guide the team.
• Excellent written and verbal communication skills.
• Conflict resolution skills.
• Excellent customer service skills.
• Ability to handle multiple tasks under stringent timelines.
• Highly motivated and team oriented.
• Bachelor's degree in business, Accounting, Computer Science or a related field, or equivalent work experience will be considered.

Nice to have

• Experience of leading a direct team.
• Working knowledge of UKG Pro/Ready is a plus.
• Proficiency in Microsoft Office (Excel, Word, and PowerPoint).
• Industry level payroll certification will be a benefit.
• FPC or CPP Certification is preferred.

Details

• Location: Pune City, India.