Associate Analyst, Analytics & Metrics

Overview

The Associate Analyst supports the Global Statistics / Quarterly Mastercard Reporting (QMR) group in collecting, validating and reporting Mastercard's operational performance data, and contributes to close activities, process management and improvement.

What you'll do

• Support collection, validation, and reporting of quarterly operational reported data.
• Leverage analytics to analyze customer reported data to ensure no revenue leakage.
• Provide analytical research across QMR and switched activity for management discussions.
• Deliver advanced, detailed, persuasive customer performance data analytics.
• Support projects related to all operational metrics/drivers and associated revenue.
• Effectively communicate inquiries with customers to quickly resolve open issues.
• Provide customer support and training related to QMR topics to internal and external customers.
• Maintain clear and concise documentation within internal systems for tracking inquiries.
• Support the quarterly QMR business update to regional finance teams.
• Be a key contributor in developing and testing system enhancements and process improvements.

What you'll need

• Self-starter and fast learner who thrives under tight timelines.
• Excellent customer service and communication skills, both written and oral.
• Intellectually curious, driving issues to the root cause.
• Ability to organize and prioritize workload while handling multiple business tasks.
• Strong analytical skills and attention to detail, with an ability to create and present persuasive analysis.
• Experience with change management / delivering process change in an operational environment.
• Strong organizational and problem-solving skills with great attention to detail.
• Excellent PC skills including Excel, Microsoft Word and Outlook, and the ability to quickly learn internal applications.

Nice to have

• FP&A experience.
• Six Sigma certifications.

Details

• Location: Gurgaon, India.