Data Operation Analyst (India)

Overview

Data Operations Analyst role combining QBR technical support with Revenue Cycle Management (RCM) data analysis, focused on creating and enhancing QBR decks, running custom analyses, and ensuring data accuracy in patient verification and benefits processes.

What you'll do

• Run daily deck automations to generate reports (10–15%).
• Own direct connect decks end-to-end: ensure 100% QA, escalate concerning metrics, and transition high-revenue decks to AMs (10–15%).
• Work on custom and strategic QBR decks (30–40%), including adding tailored slides, insights, and SQL/Excel analysis.
• Support ad hoc client requests, including detailed SQL and Excel-based analysis, and develop custom Retool dashboards where applicable.
• Validate that revenue transaction reports are accurately ingested from EHR systems and reconcile data discrepancies.
• Develop and execute test plans for data ingestion, identify discrepancies, and document QA results.
• Apply quantitative reasoning to validate numerical accuracy in reports and ensure data integrity.
• Collaborate with engineering and operations teams to streamline QA processes, data workflows, and reporting accuracy.
• Maintain records of QA activities, mappings, and findings, and present reports to stakeholders.
• Ensure all data handling complies with HIPAA and other regulatory requirements.

What you'll need

• Bachelor's degree in Information Systems, Computer Science, Mathematics, Healthcare Informatics, or related field.
• Minimum 1 year of experience in data analysis, quality assurance, or technical reporting (healthcare/RCM preferred).
• Strong technical ability: proficiency in SQL and Excel (including pivot tables, VLOOKUP, macros, and data analysis).
• Ability to perform quantitative reasoning to review metrics logically and identify inconsistencies.
• High attention to detail, able to spot even the smallest errors before work is released.
• Strong communication skills to relay insights, raise concerns, and collaborate across teams.
• Growth mindset, with the ability to become semi-self-sufficient within 2–3 months.

Nice to have

• Familiarity with healthcare revenue cycle and financial reporting.
• Experience with data visualisation tools (Tableau, Power BI).

Details

• Location: Gurugram, India.
• Willingness to work India night shifts (US day shift, EST to PST).