Associate Analyst– SAP OTC

Overview

Associate Analyst supporting the SAP Order-to-Cash (OTC) team, working on business processes, sales operations and SAP systems.

What you'll do

• Work closely with business users to understand requirements and operational challenges.
• Assist in documenting business processes, requirements and solutions.
• Support process improvements and standardization initiatives.
• Coordinate with cross-functional teams including Sales, Finance, Customer Service and IT.
• Investigate system and business process issues.
• Analyze data using SAP and Microsoft Excel.
• Support validation and data quality activities.
• Prepare reports and provide insights to support decision-making.
• Shadow experienced team members and gradually take ownership of assigned activities.
• Continuously develop functional and technical knowledge.
• Support day-to-day SAP OTC activities.
• Assist in monitoring and resolving production support issues and service requests.
• Analyze pricing, sales order, billing and customer master data issues.
• Participate in incident investigation and root cause analysis.
• Support testing activities for system enhancements, changes and projects.

What you'll need

• Bachelor's degree in Information Technology or related disciplines.
• 2 to 4 years as Analyst.
• Basic understanding of business processes.
• Strong analytical and problem-solving skills.
• Ability to investigate issues and identify root causes.
• Good understanding of Microsoft Excel.
• Positive attitude and strong willingness to learn.
• Self-motivated and proactive.
• Ability to ask questions and seek guidance when needed.
• Strong communication and interpersonal skills.
• Team-oriented mindset.
• Ability to work in a fast-paced and changing environment.
• Demonstrated curiosity and continuous improvement mindset.

Nice to have

• Experience in business operations, ERP systems, sales support, customer service, supply chain or IT support.
• Exposure to SAP ERP or other ERP solutions.
• Basic knowledge of Order-to-Cash (OTC) processes.
• Exposure to sales operations or customer master data management.
• Experience supporting business applications.
• Familiarity with SAP S/4HANA.

Details

• Location: Bengaluru, India (GCC Office, ITC Green Center).
• Employment type: Full time.