Associate Analyst - UGC

Overview

The Associate Analyst - UGC role executes maintenance processes for customer reviews posted on Lowe's website, mainly clean-up and day-to-day support of User Generated Content (UGC), and analyzes data to identify opportunities to expand review coverage across product categories.

What you'll do

• Execute all formal customer review-related issues.
• Support the execution of new processes to enhance Lowe's ability to maintain the library and overall health of item and customer reviews.
• Partner with the right teams to identify User Generated Content gaps and opportunities.
• Partner with an offshore team to enable review coverage of the Lowe's catalog.
• Support daily UGC activities and resolve them within the SLA.
• Work closely with Brand Advocates to increase the response rate on customer Q&A.
• Collaborate with vendors and merchants to improve the performance of their brands and help them increase ratings and reviews.
• Work towards individual goals and help achieve the overall UGC goal.
• Build process flows and SOPs with documentation.
• Build networks and partner with the right teams to resolve UGC issues.
• Create and maintain the documents required in the process.
• Identify efficient ways of working and automate reports.
• Participate in other activities such as syndication, review migration, and creating product family activities.

What you'll need

• Bachelor's Degree (required minimum qualification).
• 1+ years of retail experience.
• Primary skills: retail knowledge.
• Primary skills: good communication.
• Primary skills: e-commerce knowledge.
• Primary skills: knowledge about customer reviews.

Nice to have

• Item product life cycle knowledge.
• Time management.

Details

• Location: Bengaluru, on-site office.
• Education qualifications and certifications are optional.