Associate, Channels Tech Specialists

Overview

Associate, DMS Technical Support in S&P Global Market Intelligence's Data Management Solutions Technical Support team, providing technical assistance to clients on deployment and troubleshooting of the Data Management Solutions (DMS) products.

What you'll do

• Act as a product specialist for DMS and provide in-depth technical assistance to clients.
• Assist in deployment and troubleshooting on-the-go.
• Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales opportunities.
• Bring new ideas for innovation and automation excellence into the support process and build projects that help replicate and resolve client issues.
• Create complex SQL queries (MS SQL, Oracle, PostgreSQL, MySQL etc.) to use our data and assist clients with query tuning and performance improvements.
• Research and gain knowledge on the rapidly evolving product offerings.
• Assess the technical environment dynamics within client sites that may impact product performance.
• Take part in testing and user-acceptance tests of new implementations.
• Maintain the local infrastructure, which comprises database servers (Oracle, MS SQL Server, PostgreSQL and MySQL) and virtual machines.
• Liaise with different product teams, development teams, and platform managers to analyze and help resolve product delivery related issues.

What you'll need

• Graduate in Computer Science with 0 to 1 year of experience.
• Strong basics in all aspects of Computer Science such as development, database concepts, and networking.
• Solid communication skills (English verbal and written).
• Good knowledge of .Net/C#/Java.
• Knowledge of web protocols (HTTP, HTTPS, FTP, SFTP, FTPS, etc.) and features/commands.
• Knowledge of HTTP messages (headers, body, response codes, commands, arguments, etc.).
• Knowledge of network and security protocols (Web Sockets, TCP/IP, SSL, TLS, etc.).
• Knowledge of proxy protocols (SOCKS4, SOCKS5, HTTP, Custom, etc.) and web transport schemes (SOAP, XML, JSON, etc.).
• Web development knowledge (JavaScript, Java, Python, CSS, PHP, Ruby, .Net, Objective C, R, Perl, etc.).
• Knowledge of web services/architecture (SOA, PAAS, URL/URI, REST, WSDL, WADL, service signatures, etc.).
• Exposure to Windows, UNIX or Linux environments.
• Knowledge of RDBMS concepts.
• Quick learner with the ability to grasp new technologies.
• Troubleshooting, follow-through and problem-solving skills, resourcefulness, attention to detail, and strong communication skills.
• Ability to keep pace with rapid changes in products.

Nice to have

• Graduate in Computer Science and Commerce/Finance.
• Prior experience in client support teams.

Details

• Location: Gurgaon (Gurugram, Haryana).
• Willing to work in any 5-day shifts and longer night shifts.