Customer Solution Center Consultant 1 - Technical

Overview

Resolves simple hardware and software technical problems for internal and external businesses and end users through telephone and electronic support channels, and documents resolutions in the Knowledge Management System (KMS).

What you'll do

• Resolve simple technical problems involving hardware and software encountered through interactions with internal and external businesses and end users, using proactive notification systems.
• Address internal or external business and end user issues via telephone and electronic support channels, offering solutions and guidance.
• Articulate case summaries and resolutions and contribute to the Knowledge Management System (KMS) through written and verbal communication.
• Guide customers proactively to mitigate the occurrence of problems, and represent the organization through customer visits, industry conferences/trade shows, and vendor meetings.
• Utilize relevant frameworks to implement solutions and contribute towards technical excellence.
• Provide resolutions and feedback by performing root cause analysis of outages and trends to address issues promptly and effectively.
• Collaborate with team members as needed to meet internal or external business and end user Service Level Agreement (SLA) demands.
• Apply foundational principles and contribute proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments.
• Support priority projects with direction, maintain relationships with internal stakeholders, and share information via standardized reports.

What you'll need

• Four-year Degree in any area, or any other related discipline, or commensurate work experience or demonstrated competence.
• Typically 0-2 years of work experience.
• Knowledge and skills in Amazon Web Services, Automation, Computer Science, Customer Relationship Management, Customer Support, Debugging, Java (Programming Language), Linux, Operating Systems, Product Support, Python (Programming Language), Root Cause Analysis, Scripting, Software As A Service (SaaS), SQL (Programming Language), TCP/IP, Technical Services, Technical Support, Unix, and Workflow Management.
• Cross-org skills: Effective Communication, Results Orientation, Learning Agility, Digital Fluency, and Customer Centricity.

Nice to have

• Experience preferably in remote support, telephone support, technologies and customer environments, or a related field.

Details

• Location: Bengaluru, Karnataka, India.
• Schedule: Full time.
• Shift: No shift premium (India).