Applications Administrator - Clarity

Overview

The Applications Administrator provides day-to-day L2 operational and administrative support for the Clarity PPM platform, with a path to broader Clarity application support through structured knowledge transfer and cross-training.

What you'll do

• Provide L2 support for routine Clarity incidents and service requests.
• Own assigned tickets through resolution or appropriate escalation.
• Maintain timely ticket updates, resolution notes, and supporting documentation.
• Perform routine Clarity administration and operational support.
• Monitor application health, support queues, scheduled jobs, interfaces, batch processes, and automated processes.
• Identify failed jobs, interfaces, or scheduled processes and follow documented recovery or escalation procedures.
• Perform routine data-integrity checks and document results.
• Assist with operational data validation and corrective-action procedures.
• Support user access, permissions, and application-administration requests in accordance with approved processes.
• Support periodic Clarity license-utilization reviews and reporting.
• Assist with application configuration activities under established standards and procedures.
• Assist with testing of incidents, fixes, enhancements, upgrades, patches, and releases, including creating and executing defined test cases.
• Support UAT preparation and coordination, production-readiness checks, and post-deployment validation.
• Support planned production deployments and weekend maintenance activities.
• Maintain operational runbooks, knowledge articles, Known Error Database entries, standard operating procedures, and support documentation.
• Participate in knowledge-transfer activities with the incumbent managed service provider and share new operational knowledge with the team.
• Support incident, request, problem, change, and release-management processes.
• Assist with service KPI, SLA, backlog, and operational reporting.
• Support Disaster Recovery exercises and documented recovery procedures.
• Assist with user guidance and maintenance of training materials.
• Coordinate with Developers and the Team Lead on incidents requiring advanced functional or technical analysis.
• Coordinate with infrastructure or other support teams using documented escalation procedures.
• Execute administrative activities in accordance with SOX controls, access-management standards, security policies, segregation-of-duties requirements, and audit procedures.
• Maintain required control evidence for access changes, operational checks, and support procedures.
• Assist with periodic access reviews, audit evidence collection, and control testing.
• Participate in the team's 16x5 support coverage model and in on-call support as assigned.
• Develop technical capability in Clarity configuration, SQL, GEL, NSQL, XOG, integrations, and APIs through structured cross-training.

What you'll need

• Bachelor's Degree plus 2 years of experience in enterprise systems administration and infrastructure support.
• Fields of study: Information Technology, Computer Science, Engineering, Business Systems, or a related discipline.
• Foundational knowledge of enterprise application support or application administration.
• Basic understanding of relational databases and SQL.
• Strong analytical and troubleshooting capability.
• Ability to follow documented operational and change-control procedures.
• Strong attention to detail and documentation.
• Ability to communicate effectively with business users and technical teams.
• Demonstrated ability to learn new technologies.
• Ability to support scheduled weekend maintenance and participate in an on-call rotation as required.
• Foundational to early-career hands-on experience with Clarity PPM administration or production application support.
• Foundational knowledge of Clarity user administration, security groups, access requests, application configuration, scheduled jobs, support queues, and routine operational procedures.
• Basic SQL skills for data validation, investigation, and operational support.
• Foundational exposure to GEL scripting, NSQL, XOG, REST APIs, XML, web services, or Clarity integrations is required; deeper hands-on proficiency can be developed through structured training and experience in the role.
• Experience monitoring batch jobs, interfaces, scheduled processes, application health, and failed-process recovery or escalation.
• Experience supporting incident and service-request queues, maintaining accurate ticket updates, and following documented escalation procedures.
• Experience creating or executing test cases and supporting UAT, patches, releases, and post-deployment validation.
• Experience with application access administration, operational controls, documentation, runbooks, or knowledge articles.

Nice to have

• Exposure to SOX-controlled applications, formal change control, access governance, or audit evidence requirements.
• Demonstrated ability and willingness to develop Clarity technical skills in configuration, GEL, NSQL, SQL, XOG, APIs, and integrations over time.

Details

• Location: Remote, India.
• Third shift (nights); working hours in India: 05:30 PM to 02:30 AM IST.
• Participation in the 16x5 support coverage model, on-call support as assigned, and planned weekend patches, releases, deployments, and maintenance.