Associate, Client Tech Support Engineering

Overview

Provide technical support to clients, troubleshoot issues, improve support processes, and maintain support documentation.

What you'll do

• Provide timely technical support to clients.
• Collaborate with internal teams to resolve client issues.
• Document client interactions and solutions in the support database.
• Improve support processes and tools.
• Maintain IT support documentation, FAQs, and training materials.
• Manage secure file transfers to internal and external stakeholders.

What you'll need

• 3+ years of experience in technical support and client service.
• 1+ year of experience troubleshooting hardware, software, and network connectivity issues.
• 1+ year of experience with Office 365, ticketing systems, and remote support tools.
• 1+ year of experience with FTP, SFTP, and other file transfer technologies.
• 3+ years of equivalent education, related experience, and/or military experience.

Nice to have

• Experience in the financial services industry.
• Experience with automation tools and scripts.

Details

• Location: Pune, Maharashtra, India.