Associate Cloud Operations Analyst

Overview

Support the day-to-day operations of public cloud infrastructure, ensuring the performance, availability, security and effective operation of cloud resources.

What you'll do

• Monitor and manage the health and performance of cloud-based resources, including virtual machines, storage, networks and databases.
• Provide technical support for issues related to public cloud platforms, including AWS, Azure or Google Cloud.
• Ensure cloud resources are properly configured and optimized for performance, cost and security.
• Participate in on-call rotations.
• Respond to and resolve incidents and service requests related to public cloud environments.
• Investigate and diagnose cloud service issues, escalating to senior engineers or cloud providers when needed.
• Ensure proper root cause analysis and implement long-term fixes for recurring issues.
• Assist in deploying and managing cloud-based applications and services using CI/CD pipelines.
• Help automate repetitive tasks using Terraform and Ansible.
• Work closely with development and engineering teams to troubleshoot issues.
• Provide technical support and training to internal teams on cloud best practices and new services.
• Document FAQs, standard operating procedures and troubleshooting guides.
• Act on alerts and tune the environment.
• Optimize cloud usage and ensure resources are properly right-sized.
• Monitor cloud environments for security vulnerabilities and compliance issues using AWS security tools such as GuardDuty and AWS Shield.
• Assist in maintaining cloud security standards in alignment with internal policies and industry best practices.
• Support audits and assist with ensuring compliance with regulations.

Nice to have

• Proven experience with public cloud platforms, including AWS or Azure.
• Solid understanding of cloud networking, compute, storage and security services.
• Extensive experience with the AWS Cloud Platform and its services.
• Familiarity with CI/CD tools such as Harness, Bamboo or GitHub Actions.
• Experience with infrastructure as code such as Terraform and Ansible.
• Understanding of cloud security concepts such as IAM, VPC, encryption and multi-factor authentication.
• Excellent problem-solving and troubleshooting skills.
• Previous experience providing operational support to both AWS and Azure environments.
• Ability to work independently and within a team environment.
• Strong communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Ability to stay updated with emerging cloud technologies and integrate them into operations.

Details

• Location: Hyderabad, Telangana, India.
• Participation in on-call rotations is required.