Associate Customer Program Manager - Injection Molding (IM)

Overview

Associate Customer Program Manager – Injection Molding (IM) managing injection-molding part programs for US-based customers from prototype through production.

What you'll do

• Serve as the primary customer advocate for injection molding programs run through Fictiv.
• Support injection molding program execution including tooling development, DFM alignment, first article validation, production ramp, and ongoing manufacturing support.
• Manage multiple orders and programs concurrently and prioritize/resolves requests to meet timing, quality, and manufacturability expectations.
• Gather, interpret, and communicate design intent, DFM feedback, tooling considerations, molding parameters, and quality requirements.
• Collaborate cross-functionally with sales, tooling engineers, manufacturing partners, and quality teams to resolve issues and drive outcomes.
• Provide top-down oversight across the entire injection molding program lifecycle for scope, quality, and schedule.

What you'll need

• 5+ years of experience in injection molding project management, manufacturing operations, supply chain, or customer-facing manufacturing roles.
• Strong understanding of injection molding processes including tooling development, DFM considerations, production ramp, and quality control.
• Experience supporting NPI programs, prototype tooling, bridge tooling, and production injection molding programs.
• Strong organization, prioritization, and attention to detail.
• Excellent written and verbal communication skills for clear customer-facing updates.
• Must be fluent in written and spoken English.

Details

• Location: Bengaluru, India (Office).
• Work hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours).
• Work mode: hybrid (3 nights in office, 2 nights remote).