Associate Data Scientist

Overview

The Associate Data Scientist analyzes validated data to uncover trends, patterns, and root causes, translating complex findings into actionable insights and recommendations. The role supports continuous enhancement of customer management services and overall business performance.

What you'll do

• Develop and apply data science and machine learning models, leveraging statistical analysis to test hypotheses, validate findings, and generate actionable business insights.
• Prepare and analyse data, investigate performance drivers and operational issues, and build analytical frameworks to solve complex business challenges and identify improvement opportunities.
• Translate data into actionable insights and recommendations, enabling evidence-based decisions and strategic business improvements.
• Identify performance trends and efficiency opportunities, providing context to drive operational excellence.
• Collaborate with business stakeholders to understand analytical requirements.
• Present findings and recommendations to non-technical audiences.
• Translate business questions into analytical approaches.
• Provide analytical support for strategic initiatives and projects.
• Work with the Data Engineer to access validated datasets for analysis.
• Collaborate with BI Analyst to communicate insights effectively.
• Share analytical methodologies and best practices with the team.
• Contribute to the development of analytical standards and frameworks.

What you'll need

• Knowledge of Power BI DAX.
• Strong analytical skills to identify patterns and derive insights, with experience in statistical analysis, root cause analysis, and critical thinking to challenge assumptions and explore data comprehensively.
• Proficient in Power BI/Business Intelligence Tools for data analysis and modelling, with confidence working with raw qualitative and quantitative data, strong attention to detail, and ability to work autonomously on complex datasets.
• Ability to translate complex analysis into actionable business recommendations, with strong business acumen, creative problem-solving skills, and innovative thinking to address challenges.
• Excellent communication and influencing skills for presenting findings to technical and non-technical audiences, with strong stakeholder management and effective cross-functional collaboration.
• Strong customer focus with ability to work in fast-paced environments, willingness to step outside comfort zone, and skill in managing multiple priorities while maintaining quality.
• Written and verbal proficiency in English.

Nice to have

• Degree in Data Science or related field.
• Experience and knowledge of customer service and support processes, as well as an understanding of common customer pain points and issues.

Details

• Business unit: English and Exams.
• Pay Band: 7.
• Locations: Noida, India; Warsaw, Poland; London, Cardiff, Edinburgh, Belfast and anyone on pre-existing homeworking contracts in the UK.
• Contract type: Indefinite Contract (Permanent).
• Work arrangement: Hybrid, subject to line management approval.
• Starting gross salary: India INR 1,178,301 (Annual); Poland PLN 11,230 (Monthly); UK £32,381 (Annual).
• Candidates must have the pre-existing legal right to live and work in the country where the role is based. Mobility, relocation and visa sponsorship are not provided.
• Applications close at 23:59 IST on Monday, 23 November 2026.