Associate - Deposit & Payment Operations

Overview

The Associate, Deposit and Payment Operations role supports the accuracy, compliance and maintenance of the Bank's information reporting processes and systems within the Escheatment and Unclaimed Property team.

What you'll do

• Provide client service, support and communication throughout account and compliance activity.
• Perform a variety of operational and administrative tasks in response to client requests, including returning statements and branch calls.
• Manage Safe Deposit Box (SDB) activities, due diligence mailings and related follow-ups.
• Track and record due diligence correspondence and returned postal items.
• Lead daily maintenance and review of information reporting systems, ensuring information and supporting documentation is present and correct, accounts are properly set up, and access is monitored.
• Add, modify and maintain accounts to comply with applicable regulations and requests.
• Review regulatory holds placed on accounts by branch associates and make corrective actions within the account as necessary.
• Ensure processing is completed according to IRS requirements.
• Process high volumes of financial transactions using 10-key and alphanumeric data entry, including lockbox payments and deposits across multiple systems.
• Prioritize work to meet established standards and deadlines, and escalate complex issues in a timely manner.
• Identify and participate in implementing efficiencies to existing processes and assist management with department initiatives and continuous improvement projects.
• Comply with all FCB regulatory training and ensure programs and policies are applied consistently.
• Assist the Manager in ensuring operations controls are implemented, risks are mitigated and processes are compliant with regulatory requirements.

What you'll need

• Degree or master's degree in Banking and Finance.
• 0–2 years of experience in banking, financial services, operations, account servicing, or a similar process-driven environment.
• Strong analytical and organizational skills, with time management skills to multi-task and monitor the monthly account analysis billing cycle and ongoing initiatives.
• Excellent verbal, written and interpersonal communication skills.
• Capability to make sound, time-sensitive decisions under pressure in high-volume and high-risk scenarios, exercising judgement within guidelines.
• Proactive in escalating potential risks to seniors or the manager.
• Ability to work independently on assigned duties while working as a team to keep associates apprised of changes.
• Proficiency in Microsoft Excel, including PivotTables, lookups, data validation and analysis of large datasets.
• Working knowledge of PowerPoint and other Microsoft 365 applications.

Nice to have

• Experience with banking cash management, treasury and deposits.
• Prior exposure to Escheatment, Unclaimed Property, due diligence, regulatory reporting or compliance-related processes.
• US banking experience.
• Familiarity with automation and data tools such as Power Automate, Power Query and macros.

Details

• Location: Bangalore, India.
• Work mode: Hybrid.
• Career level: S4; job category: Specialist.
• Reports to: Senior Manager, Banking Operations.
• Partners with onshore teams and various business lines.