Junior Engineer/ Engineer- Service

Overview

Junior Engineer / Engineer - Service role in KONE's Bangalore team, accountable for service operations, customer relationship management and technician leadership.

What you'll do

• Be accountable for customer satisfaction through quality of service and precise communication.
• Be accountable for equipment safety and performance.
• Be accountable for selling service repairs and for the sales lead volume, quality, and further processing of sales leads.
• Resolve customer service quality complaints and customer invoicing complaints related to maintenance operations.
• Be accountable for the end-users, the sites and the technicians safety.
• Deliver service according to the service contract requirements, time limits, KONE quality standards and local regulations.
• Control field operations costs and CMII.
• Be responsible for proximity stock content and value.
• Manage third party inspection visits and follow-up actions.
• Validate service contract technical terms with the salesperson.
• Support the maintenance of any foreign equipment coming into the LIS base.
• Help KC3 solve technician callout assignment conflicts (priorities).
• Solve and close open callouts and react to stopped equipment and/or safety issues.
• Reduce callouts in your area.
• Review callout and service repairs invoices that are not automatically invoiced.
• Ensure timely completion of planned maintenance visits.
• Manage planned maintenance scheduling and optimized routing.
• Perform site audits.
• Investigate accidents and follow company policy on evidence custody and internal reporting.
• Control and authorize overtime.
• Be accountable for the performance of assigned technicians and for their motivation and competence development.
• Determine and check technician performance objectives and communicate with technicians.
• Manage technician absences, back-up and callout technician scheduling.
• Validate technician timesheets prior to payroll.
• Assign equipment to technicians and balance technician workload.
• Define technician capacity need and take part in technician hiring and selection.
• Define, authorize replacement of, and manage technicians' tools, vans, phone/PDA and instruments.

Details

• Location: Bangalore.