Associate Engineer - Reliability

Overview

Associate Engineer - Reliability role within the Electrical Risk Management Center of Excellence at Eaton India Innovation Center, focused on warranty analytics and product reliability for Electrical Sector product lines.

What you'll do

• Develop, publish, and maintain warranty analytics dashboards for Electrical Sector product lines.
• Interface with key internal customers (quality, field sales/marketing, product engineering, warranty operations, field service/call center, finance) to deliver warranty analytics dashboards.
• Identify emerging trends from the dashboards, perform deep-dive analyses, and propose product-improvement projects.
• Drive PPIT/CAR/problem-solving projects for top warranty issues.
• Drive a digital mindset and continuously improve warranty dashboards for enhanced speed, accuracy, and efficiency using emerging AI/ML technologies.
• Understand electrical product families, functions, and physics-of-failure failure modes for failure-mode classification.
• Be the subject matter expert for product warranty claims and sales data by working on multiple warranty-claims and sales-information databases.
• Be the subject matter expert for product reliability reporting by publishing warranty dashboards, including Top N, Accruals, PPM & CPU, PPIT/CAR ranking.
• Lead the Electrical business in driving product-reliability improvement and reducing warranty cost by leading periodic PPIT/CAR meetings.

What you'll need

• Bachelor's Degree in any Engineering Workstream.
• 0-2 years of experience in reliability or warranty analytics.
• Basic understanding of field failure resolution and customer interfacing with artifacts and data governed solutions.
• Continuous improvement mindset and process deployment.
• Process management: figuring out the processes necessary to get things done, organizing people and activities, knowing what to measure and how, simplifying complex processes, getting more out of fewer resources.
• Deep dive mindset: uses rigorous logic and data to solve difficult problems, probes all fruitful sources for answers, sees hidden problems, looks beyond the obvious.
• Data-driven decision making based on a mixture of analysis, wisdom, experience, and judgment.
• Drive for results: can be counted on to exceed goals successfully.
• Interpersonal savvy: relates well to all kinds of people and builds appropriate rapport.

Nice to have

• Field data analysis, data analytics, warranty process understanding and deployment.
• Relevant work experience in electrical products; product knowledge of electrical/electronics components (UPS, switchgear, etc.).
• Experience with industry-proven warranty analysis tools such as, but not limited to, PowerBI, Minitab, Reliasoft, 8D methodology; R/Python programming.
• Experience with AI/ML technologies for large datasets.

Details

• Based at the Magarpatta City, Pune office.