Associate Field effectiveness

Overview

The Associate, Field Effectiveness provides hands-on analytical and operational support that improves the productivity and effectiveness of the sales force, sitting at the intersection of data analytics, commercial operations and field strategy. This position reports to a Senior Manager within Field Excellence.

What you'll do

• Analyze data from Veeva CRM, distribution partners, claims, patient services and other approved commercial sources.
• Assess reach, frequency, HCP engagement, call-plan adherence, account performance and targeting effectiveness for field sales teams.
• Prepare recurring and ad hoc analyses that translate complex datasets into clear observations and practical actions for business partners.
• Support territory alignments, roster updates, targeting cycles and call-plan execution in line with agreed timelines and controls.
• Coordinate operational delivery of field tools and outputs, including Veeva CRM, Next Best Action dashboards, digital companion tools, alerts and call-plan refreshes.
• Respond to routine field or stakeholder questions, investigate issues, document findings and escalate risks or dependencies promptly.
• Assist with analyses of field-force size, structure, coverage, deployment, territory design and workload balance.
• Support evaluations of customer and account potential, targeting logic, call frequency, capacity and affordable coverage scenarios.
• Prepare data, scenarios and quality checks required for alignment updates driven by market dynamics and business priorities.
• Support call planning, coverage optimization, targeting, valuation and execution audits across applicable brands and field forces.
• Conduct periodic analyses of workload balance, reach and frequency, engagement quality and performance trends under the guidance of senior team members.
• Develop clear summaries, charts and supporting documentation for leadership reviews and cross-functional discussions.
• Execute defined quality-control checks and ensure analytics, reports and field outputs follow approved business rules and applicable engagement-compliance requirements.
• Document data sources, assumptions, methodologies, process steps and validation evidence to support audit readiness, repeatability and knowledge transfer.
• Identify opportunities to simplify, standardize or automate recurring work and support implementation of approved improvements.
• Track deliverables, issues, dependencies, decisions and action items using tools such as Jira and ServiceNow, maintaining clear ownership and timely status updates.
• Maintain project documentation, including timelines, decision logs, issue trackers, validation files and closure summaries.
• Collaborate with Field Reporting, Incentive Compensation, iDNA/data teams, analytics, cross-system operations and field stakeholders to deliver agreed priorities.

What you'll need

• Master's degree, or Bachelor's degree and 1 - 3 years of experience in sales analytics, sales operations, commercial analytics and/or field effectiveness.

Nice to have

• Experience in the bio/pharmaceutical or healthcare industry.
• Hands-on ability to write SQL queries and perform data analysis, data visualization, reconciliation and reporting.
• Experience with sales-planning or operations platforms used for targeting, alignment, roster management and call planning.
• Familiarity with CRM systems such as Veeva and with commercial data such as sales, activity, claims and customer/account data.
• Strong analytical skills and attention to detail, with the ability to identify data-quality issues and explain findings clearly.
• Effective written and verbal communication, collaboration and organizational skills, including the ability to manage multiple tasks and meet deadlines.