Project Intake Coordinator - D&C Project Controls Program

Overview

Serve as the central point of contact for all incoming project requests within the Design & Construction (D&C) Project Controls Program, ensuring efficient project initiation, verification of request completeness, routing to resource groups, and cross-team coordination.

What you'll do

• Serve as primary contact for all D&C Project Controls Program intake requests, assessing scope, urgency, complexity, and resource requirements.
• Determine appropriate resource groups and team assignments based on project characteristics, expertise requirements, and capacity.
• Facilitate smooth handoffs between intake and project execution teams, ensuring continuity of information and stakeholder expectations.
• Route and prioritize requests using defined criteria to balance workload distribution and delivery timelines.
• Evaluate completeness and quality of initial project information including scope definitions, budgets, timelines, and stakeholder documentation.
• Identify gaps in project requirements and engage requestors to gather missing details before assignment.
• Maintain standardized intake templates and checklists to ensure consistent information capture across all requests.
• Enforce documentation standards that enable accurate project scoping and reduce downstream rework.
• Lead intake calls and kickoff meetings with internal clients, project sponsors, and D&C Project Controls teams.
• Coordinate across multiple stakeholder groups including operations, finance, real estate, facilities, and business units.
• Communicate project status, routing decisions, and next steps to all relevant parties throughout the intake lifecycle.
• Serve as a trusted liaison between requestors and delivery teams, ensuring alignment on expectations and priorities.
• Monitor dashboards tracking intake volume, request types, assignment patterns, and processing timelines.
• Analyze performance metrics including time-to-assignment, request completion rates, and resource utilization.
• Identify trends, bottlenecks, and opportunities for process improvement within the intake workflow.
• Prepare regular reports on intake productivity, team performance, and operational efficiency for D&C Project Controls leadership.
• Continuously evaluate and refine intake procedures to improve efficiency and stakeholder experience.
• Recommend and implement improvements to intake forms, routing criteria, and coordination protocols.
• Collaborate with D&C Project Controls leadership to establish service level agreements and performance standards.
• Maintain comprehensive documentation of intake processes, routing guidelines, and best practices.

What you'll need

• 3-5 years of experience in project coordination, operations, or related roles within corporate real estate, facilities management, design and construction, or professional services environments.
• Demonstrated experience managing workflows across multiple teams and stakeholder groups.
• Background in process improvement and operational efficiency initiatives.
• Strong organizational abilities with excellent attention to detail and ability to manage multiple concurrent requests.
• Exceptional communication skills with confidence leading meetings and coordinating across diverse stakeholder groups at all organizational levels.
• Analytical mindset with ability to interpret data, identify trends, and translate insights into actionable recommendations.
• Proficiency in project management principles and understanding of design and construction project lifecycles and project controls methodologies.
• Advanced skills in Microsoft Excel, PowerPoint, and data visualization tools for reporting and analytics.
• Experience with project management systems, intake platforms, or workflow management software.

Details

• Location: On-site, Hyderabad, TS.
• Scheduled weekly hours: 48.