Associate II - Claims - FTE

Overview

Associate II in Claims at Zinnia, processing complex annuity policy claims on a non-rotating US shift.

What you'll do

• Process complex claims for Annuity policies.
• Research and process requests while working on multiple screens and applications.
• Resolve moderately routine questions following pre-established guidelines.
• Perform routine research on customer inquiries.
• Ensure customer satisfaction and strive to meet and exceed service standards.
• Develop and maintain a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
• Work with strict timelines.

What you'll need

• Graduation in any stream.
• 1+ year of working experience in the life insurance domain (death claims) that required a focus on quality, including attention to detail, accuracy, and accountability for your work product.
• Experience in a professional/office environment that required you to work regularly scheduled shifts.
• Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• Must be able to type 30+ WPM with 98% accuracy.
• Effective English business communication skills to exchange information with clients.
• Ability to solve basic mathematical problems.
• Basic email and letter writing skills.
• Good understanding of MS Excel and MS Outlook.
• Life insurance domain knowledge is a must.

Nice to have

• Commerce graduate.
• Annuities domain knowledge.

Details

• Location: Gurugram, Haryana, India.
• Employment type: full-time (FTE).
• Should be comfortable with non-rotating US shift timings.