Associate IT Support Analyst - GSD

Overview

Provide remote IT support to global internal users through the Global Service Desk, resolving technical issues and managing service requests.

What you'll do

• Resolve hardware, software, and network issues for internal users.
• Monitor and manage helpdesk tickets through resolution.
• Conduct user training and create IT system documentation.
• Monitor IT systems and infrastructure for potential issues.
• Escalate complex issues to specialized IT teams.
• Communicate with users to provide effective technical solutions.

What you'll need

• 3+ years of experience in IT support or helpdesk roles.
• Graduate qualification with PGDCA or a Diploma in Computer Hardware and Software.
• Experience troubleshooting and managing Windows operating systems.
• Hands-on experience with Active Directory.
• Extensive experience using ticketing systems.
• Strong hardware, software, and network troubleshooting skills.
• Clear technical communication and documentation skills.

Nice to have

• ITIL certification.
• Microsoft Intune experience.
• ServiceNow experience.

Details

• Location: Gurgaon, India.
• Provides remote support for global users.