Associate Manager Business Operations

Overview

Serve as a trusted advisor to account leadership, drive account initiatives, and own the end-to-end order-to-collection cycle for the account.

What you'll do

• Act as a trusted advisor for the Account leadership (AE, ADL) and provide guidance to the team.
• Drive initiatives within the account as needed.
• Ensure the account meets key metrics, namely TCV, Rev, AOP, DSO, and CSAT.
• Interact with customers at all levels, including C-Suite, and resolve conflicts.
• Plan and implement initiatives within the account to drive growth and achieve quarterly and annual budgets.
• Take end-to-end responsibility from order to collection.
• Handle account planning and plan implementation.
• Handle forecasting.
• Drive key pursuits.
• Drive key initiatives for account improvement.
• Manage cadence (daily, weekly, monthly) and adherence to POR.
• Manage invoicing and timely collections.
• Manage demand.

Details

• Location: Gurgaon, India.
• Work model prioritizes in-person collaboration with flexibility to support wellbeing, productivity, individual work styles, and life circumstances.