Account Manager - Enterprise Inside Sales

Overview

Own, retain and expand a defined book of strategic enterprise accounts through structured farming, deep customer engagement and long-term value creation, reporting to the Sales Manager.

What you'll do

• Own a portfolio of strategic customers with accountability for long-term revenue growth and retention.
• Understand upsell, cross-sell and renewal mechanics across multi-product SaaS portfolios.
• Identify expansion levers using usage data, customer maturity, org structure and business goals.
• Engage confidently with engineering leaders, technical stakeholders and economic buyers.
• Engage customers through regular in-person meetings, including onsite visits, to strengthen relationships and accelerate account growth.
• Own a defined book of strategic accounts with full responsibility for retention, expansion and net revenue growth.
• Develop trusted relationships with technical users and executive stakeholders.
• Ensure predictable renewals by reinforcing value, outcomes and ROI ahead of contract milestones.
• Identify and mitigate renewal or contraction risks in partnership with internal teams.
• Act as the central point of ownership across internal teams.
• Maintain strong Salesforce hygiene to support forecasting and decision-making.

What you'll need

• 5-8 years of B2B SaaS experience.
• 2-3 years of experience in a farming / Account Management focused role.
• Demonstrated success achieving and exceeding expansion, renewal and net revenue retention targets.
• Recent experience explicitly aligned to Account Management, Farming, Expansion, Upsell / Cross-sell.
• Willingness to work region-aligned time zones, based on customer coverage.
• Passion for tech and SaaS; extreme customer centricity and empathy; strong desire to work in a fast-paced, self-directed start-up environment.
• Solid understanding of software SaaS / SaaS-adjacent business models and comfort selling to and engaging with technical audiences and executive-level stakeholders.
• Bachelor's degree required.

Nice to have

• Previous exposure or success in international sales and account management.
• Engineering / Technology background.

Details

• Fully remote position, open to candidates residing anywhere in India.
• Willingness to work region-aligned time zones, based on customer coverage.
• Engage customers through in-person meetings, including onsite visits.
• Reports to the Sales Manager.