Account Manager - Performance Marketing - Search Ads

Overview

Account Manager for Microsoft Advertising search ads, managing an assigned set of corporate clients and/or agencies to hit revenue targets, feature adoption and client-driven goals, as InMobi's exclusive partner for Microsoft's advertising solutions in various regions.

What you'll do

• Own day-to-day management of newly onboarded and existing customers and flawless execution of campaigns.
• Coordinate strongly with internal resources for execution of core tasks, and maintain awareness of required billing and compliance requirements.
• Contribute to quality and actionable Customer Plans.
• Drive campaign-level budget upsell and optimization opportunities aligned to client ROI goals and incremental revenue.
• Leverage internal tool-directed tactics and self-serve tools and community forums to inform and prioritize upsells and optimizations.
• Educate clients on how the Microsoft Ads platform and its features help them reach business goals and execute on budgets, and reduce reliance on the AM for routine tasks.
• Develop and demonstrate intermediate knowledge of emerging products and features.
• Ensure timely, proactive customer escalations by leveraging the Account Executive and internal partner network to resolve escalations and revenue blockers.
• Submit actionable feedback on product, tools and processes through relevant channels.
• Own and execute the customer transition process and operational excellence in change management (Book of Business update).
• Continuously strengthen Microsoft Advertising and search industry expertise, maintain a career development plan, and complete required and recommended trainings.

What you'll need

• Minimum 4 years Search Engine Marketing or Online Media and Service experience.
• Strong knowledge of digital advertising: CPA, CPM, CPC, search marketing, lead generation, direct response, etc.
• Strong troubleshooting and problem-solving skills with a 'can do' attitude and the ability to partner collaboratively with other functional areas in support of the sales process.
• Demonstrated ability to consistently meet or exceed revenue goals or targets.
• Proven ability to understand customer needs and create and deliver customized, customer-focused pitches and solutions.
• Ability to navigate ambiguity and complexities related to client management.
• Talent in storytelling and delivering engaging presentations.
• Solid knowledge of the search industry, trends, and customer needs.
• Passion for technology as an enabler for customer and company growth.
• Bachelor's degree required.
• Critical thinker who is organized and can make decisions based on clear priorities.
• Collaborative teammate who can build successful team relationships with partners and prioritize multiple tasks.
• Flexible and able to quickly adapt to changing business needs and processes.
• Excellent written and verbal communication skills.
• Willingness to travel.

Nice to have

• MBA.
• Microsoft Ads Certification.
• Experience using Excel to analyse information, including data manipulation, V-Lookups, pivot tables, and data analysis.