Associate, Membership – Contracts & Pricing Execution

Overview

Support the execution of U.S. pharmaceutical membership operations by managing customer eligibility, GPO alignments, membership validations, customer setup, contract alignment, and membership maintenance activities. Serve as a link between Market Access, Contracting, Pricing, Chargebacks, MDM, Government Pricing, wholesalers, GPOs, and customers.

What you'll do

• Support the end-to-end membership process, including customer onboarding, eligibility validation, membership maintenance, GPO alignments, and customer relationship updates.
• Review and triage membership requests from GPOs, wholesalers, Key Account Managers, Contracting teams, and other stakeholders.
• Validate customer information, determine eligibility based on contract terms, class of trade, GPO participation, and business-specific requirements, and execute work against established SLAs.
• Perform customer validation using HIN, DEA, HIBCC, HRSA, OneKey, HCM, GCPS, and other approved reference sources.
• Review Declaration Forms, validate customer hierarchies and attributes, and maintain membership records, contract affiliations, and GPO relationships.
• Support customer adds, drops, strategy realignments, and membership updates resulting from acquisitions, organizational changes, roster updates, and contract transitions.
• Create and maintain customer records in HCM, GCPS, SAP, and related systems; support customer setup, LEH creation, attribute maintenance, and contract alignment.
• Coordinate with MDM teams on customer records, master data corrections, and hierarchy management.
• Monitor system interfaces, investigate setup and data integrity issues, and support successful data synchronization.
• Develop, validate, and distribute eligibility reports; review dispute reports and customer listings.
• Analyze membership trends, customer changes, roster updates, and operational metrics.
• Investigate eligibility disputes, support rebuttals, research denials, prepare rationale, and maintain decision documentation.
• Collaborate with internal teams and external customers to resolve membership-related inquiries and issues.
• Support quarterly PHS and 340B eligibility updates, OPA extracts, hospital coalition pricing reviews, and specialty pharmacy, Kaiser, IBU, OBU, and Tezspire processes.
• Execute SOX controls, internal policies, pricing governance requirements, audit standards, and pharmaceutical contracting expectations.
• Maintain audit-ready documentation, support audits and control testing, and identify opportunities to automate processes, improve data quality, reduce cycle times, and enhance customer setup efficiency.
• Participate in UAT, system enhancements, reporting improvements, and process optimization initiatives.

What you'll need

• Master’s degree in business administration, Finance, Commerce, Economics, Life Sciences, Healthcare Administration, or related discipline.
• 3–6 years of experience in pharmaceutical commercial operations, membership operations, contracts & pricing, customer master data, managed markets, market access, revenue management, or related business functions.
• Experience supporting customer validation, contract administration, data management, reporting, or operational processes.
• Strong Excel, analytical, organizational, and documentation skills.
• Ability to manage multiple priorities and work effectively in a deadline-driven environment.

Nice to have

• Pharmaceutical or biotechnology industry experience.
• Knowledge of U.S. pharmaceutical customer eligibility, membership operations, GPO contracting, market access, and reimbursement processes.
• Experience with HCM, GCPS, SAP, Tableau, OneKey, HIBCC, HRSA, Model N, or similar commercial operations platforms.
• Understanding of customer master data management, legal entity hierarchies, parent-child relationships, class of trade management, and contract eligibility processes.
• Experience supporting customer onboarding, data governance, compliance controls, and audit activities.
• Strong stakeholder management, communication, and problem-solving skills.
• Experience collaborating with U.S.-based stakeholders in a global operating model.

Details

• Location: Hyderabad, Telangana, India.