Associate, Operations Support

Overview

Operations Support Associate (Operations Coordinator) role supporting planning, implementation and day-to-day execution of operational activities, customer query handling and employee engagement coordination.

What you'll do

• Participate in the planning, development, implementation, and support of operational activities across the business
• Answer incoming calls, route calls to the appropriate stakeholders, and take accurate messages as required
• Respond to customer queries and requests, resolve routine complaints, and escalate complex issues appropriately
• Identify opportunities to streamline operational processes and improve efficiencies within and across departments
• Coordinate employee engagement initiatives, rewards and recognition programs, and floor activities
• Support administrative and operational functions to ensure smooth day-to-day execution of business processes
• Maintain accurate records, documentation, and reporting related to operational activities
• Collaborate with internal teams to support service delivery and operational excellence initiatives

What you'll need

• Bachelor's Degree in any discipline from a recognized university
• Strong verbal and written communication skills
• Ability to effectively interact with customers and internal stakeholders
• Excellent attention to detail and organizational skills
• Strong problem-solving and decision-making abilities
• Ability to manage multiple tasks and prioritize work effectively
• Self-motivated with a strong sense of urgency and accountability
• Ability to work in a fast-paced environment and meet deadlines
• Strong relationship-building and interpersonal skills
• Proficiency in Microsoft Office applications including Excel, Word, and PowerPoint
• Ability to communicate effectively, both written and verbal
• Strong listening skills with the ability to understand and address customer concerns
• Demonstrated ability to resolve customer queries independently and efficiently
• Ability to learn quickly and adapt to changing business requirements
• Strong probing, analytical, and problem-solving skills
• Capable of handling complex customer interactions and operational situations

Nice to have

• Experience in customer service, operations support, administration, or business support functions
• Exposure to employee engagement and coordination activities
• Ability to handle customer interactions professionally and empathetically
• Strong analytical and process improvement mindset

Details

• Location: IND Gurugram - 2nd, 3rd and 4th Flrs, RMZ Infinity (job description also lists Bangalore)
• Years of experience: 0-2 years
• Fresh graduates and candidates with up to 2 years of relevant experience are encouraged to apply
• Time type: Full time