Associate Product Manager

Overview

Support OEM and enterprise product initiatives that improve the automotive ownership and service experience for dealers and consumers, while building expertise in the automotive ecosystem and OEM programs.

What you'll do

• Develop a deep understanding of OEM service programs, customer experience initiatives, and dealer operational processes.
• Learn how OEM objectives translate into dealer workflows, customer outcomes, and product requirements.
• Support Product Managers in evaluating OEM requests, enhancements, and strategic opportunities.
• Research competitive offerings, market trends, and industry best practices.
• Build domain expertise across Fixed Operations, Service, Customer Retention, and Digital Retailing solutions.
• Develop an understanding of the dealer service journey from online scheduling through in-store service experiences.
• Support initiatives focused on online service appointment scheduling, in-store service advisor experiences, scheduled maintenance programs, OEM parts and tire sales, recall and service campaigns, customer communications and marketing, vehicle health and maintenance recommendations, BNPL and flexible payment options, and service retention and loyalty programs.
• Assist in gathering feedback from dealers, OEM stakeholders, and internal teams to identify enhancement opportunities.
• Support the definition and documentation of product requirements, user stories, and business objectives.
• Participate in backlog grooming, sprint planning, and release planning activities.
• Coordinate with Engineering, UX, and Quality Assurance teams throughout the product development lifecycle.
• Track feature progress and help ensure alignment with business and customer objectives.
• Assist with launch activities, adoption planning, and post-release analysis.
• Create presentations, requirements documents, executive summaries, meeting notes, and status updates.
• Facilitate discussions between Product, Engineering, OEM stakeholders, and business teams.
• Translate complex business or technical concepts into clear, actionable information for various audiences.
• Maintain product documentation and communicate decisions, priorities, and next steps.
• Monitor and analyze product performance metrics and customer feedback.
• Develop an understanding of key OEM success measures, including customer satisfaction scores, service retention metrics, dealer engagement and adoption metrics, loyalty and repeat visit indicators, J.D. Power-related performance drivers, and OEM program participation and effectiveness.
• Demonstrate a strong desire to learn the automotive industry, OEM strategies, dealer operations, and customer experience best practices.
• Continuously build knowledge of Fixed Operations processes and emerging service technologies.
• Participate in OEM discussions and internal strategy sessions.
• Develop product management fundamentals including requirements gathering, prioritization, roadmap planning, and product discovery.

What you'll need

• Bachelor's degree in Computer Science, Business, Engineering, or equivalent industry experience.
• 1+ years of Product Owner or Product Management and/or equivalent experience: internships or education.
• Demonstrated ability to learn new concepts.
• Excellent written and verbal communication skills.
• Willingness to take on new challenges in a dynamic environment.
• Strong analytical skills and ability to break complex ideas into actionable tasks.

Nice to have

• 1 year related work experience or relevant internship as product owner or product manager.
• Experience in Agile software/DevOps methodologies and working with globally distributed teams.

Details

• Location: Hyderabad, Telangana, India.
• Limited travel.