Associate Professional - Client Technology Management Processor

Overview

Manage advisor and administrative technology access requests across the full lifecycle, from onboarding through termination, so that every request is accurately researched, validated, routed and resolved in a timely manner.

What you'll do

• Manage advisor and administrative technology access requests across the full lifecycle (onboarding through termination) using the case management system (MS Dynamics).
• Conduct research and validate user profiles and entitlements to ensure accurate provisioning and de-provisioning of access.
• Support onboarding of financial advisors by setting up required system access for day-to-day operations.
• Categorize cases appropriately and route complex or specialized requests to relevant technology or application support teams.
• Perform detailed case investigations leveraging multiple tools, access logs, and historical records to resolve issues efficiently.
• Communicate professionally with advisors and internal stakeholders via email, phone, and MS Teams, ensuring clarity, accuracy, and adherence to service timelines.
• Provide regular updates to management on task progress, risks, escalations, and recurring issues.
• Collaborate with cross-functional teams to resolve access and system-related challenges.
• Ensure compliance with service level agreements (SLAs) and internal quality standards.
• Identify recurring issues, process gaps, and inefficiencies; contribute to process improvements and automation initiatives.
• Maintain and support standard operating procedures (SOPs), workflows, and process documentation.
• Ensure high data accuracy and adherence to audit, risk, and regulatory requirements in all activities.

What you'll need

• Bachelor's degree in Finance, Commerce, Business Administration, or a related field.
• 3–5 years of experience in financial services, operations, or case management.
• Proficiency with workflow or case management tools.
• Strong Microsoft Excel and data analysis skills.
• Strong research, analytical, and problem-solving abilities.
• Excellent written communication skills, particularly email etiquette.
• Ability to manage multiple cases with accuracy, attention to detail, and adherence to deadlines.
• Effective stakeholder management and collaboration skills.
• Ability to work in a fast-paced environment with competing priorities.
• Adaptability to evolving business processes and organizational priorities.

Nice to have

• Experience within broker-dealer operations or wealth management environments.
• Understanding of financial transactions, commission structures, and compensation frameworks.
• Familiarity with case management systems, workflow tools, and query routing processes.
• Exposure to SOP-driven and quality-controlled operational environments.