Associate Program Manager

Overview

Support the Fulfilment team in managing and improving core visa operations processes, working at the intersection of operations and technology.

What you'll do

• Support in managing key processes and SOPs across visa processing operations to drive efficiency and consistency.
• Monitor key metrics such as turnaround time (TAT), accuracy, and throughput, highlighting gaps and improvement opportunities.
• Identify process bottlenecks, analyse root causes, and work on implementing solutions to improve operational efficiency.
• Work with Product and Engineering teams to improve internal tools, streamline workflows, and identify automation opportunities.
• Maintain dashboards, reports, and trackers to monitor performance and support data-driven decision-making.
• Support the resolution of operational escalations, track action items, and ensure timely closure of issues.
• Assist with onboarding, training, and process documentation for new operations team members and external partners.
• Work with the team on cross-functional projects and support expansion into new geographies, product lines, and visa categories.

What you'll need

• 2-4 years of experience in program management, business operations, consulting, or a similar execution-focused role.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• A high sense of ownership and the ability to take initiatives from planning through execution.
• Comfortable working with multiple stakeholders and navigating cross-functional dependencies.
• Thrive in fast-paced environments.
• Proficient in Excel or Google Sheets.
• Hands-on, detail-oriented, and comfortable working closely with on-ground teams to solve operational challenges.
• Proactive, organised, and capable of independently driving assigned projects.

Nice to have

• Experience within startups, logistics, operations, or central teams.
• Familiarity with Notion, SQL, or BI dashboards.

Details

• Location: Delhi HQ.
• 6-day, in-office role requiring a strong on-ground presence.