Analyst - Enterprise Loan Operations

Overview

Analyst role in Enterprise Loan Operations at First Citizens India, supporting day-to-day loan operations and providing operational support to internal business partners and clients.

What you'll do

• Perform assigned activities required to support Global Operations, working independently and resolving complex issues.
• Track, verify and/or input information; review accuracy and scrutinize information or loan documents.
• Prepare reports; analyze and research items for resolution.
• Process transactions or resolve exceptions.
• Provide daily loan maintenance to support client needs after the loan is boarded, including advance requests, interest changes, commitment amounts and fees.
• Apply collections to client loans; review loan documents.
• Onboard and maintain client loans on multiple loan systems; prepare payment schedules and post payments to the loan system.
• Perform quality assurance; handle Letters of Credit boarding and maintenance.
• Perform governance activities; provide client support and training.
• Manage fee logs and review control reports; complete and oversee the daily checklist ensuring controls, procedures and processes are followed.
• Proactively manage and mitigate operational risk and issues.
• Deliver transactions within SLA timeframes while improving quality and reducing errors.
• Build relationships with stakeholders and collaborate to resolve issues; recommend process improvements.
• Undertake special projects as assigned by management and participate in meetings, coaching and other duties as assigned.

What you'll need

• Bachelor's Degree (preferably commerce).
• Preferably 1-3 years of related professional experience (banking/financial services industry, specifically commercial lending operations experience).
• Knowledge in reading and interpreting Loan Agreements.
• Hands-on experience in ACBS, LoanIQ, ALS.
• Expertise in MS Office tools.
• Strong ability to multi-task, handle high volumes, and support cross-functional teams.
• Excellent written and verbal communication skills.
• Proficient at independently researching and solving complex scenarios.
• Good networking skills and strong ability to establish relationships with internal clients.
• Strong attention to detail and critical thinking.
• Able to work in a transforming environment and be an ambassador for change.
• Aptitude for following process and procedures.
• Able to act as a Subject Matter Expert and leader for less experienced team members.

Nice to have

• Preferably 1-3 years of related professional experience (banking/financial services industry, specifically commercial lending operations experience).
• Bachelor's Degree (preferably commerce).

Details

• Role type: Hybrid.
• Location: Bangalore.
• Career level: P1; job category: Associate.
• Reports to: Manager, Banking Operations.
• Partners with onshore teams and various business lines.