Senior Analyst - Enterprise Loan Operations

Overview

Senior Analyst in Enterprise Loan Operations at First Citizens India, responsible for processing and maintaining commercial loan operations and acting as a point of escalation for the operations team.

What you'll do

• Perform assigned activities required to support Global Operations, working independently with proven expertise applied to essential functions.
• Track, verify and input information; review the accuracy of information and loan documents; prepare reports; analyze and research items for resolution.
• Process transactions and resolve exceptions across several payment channels.
• Provide daily loan maintenance to support client needs after a loan is boarded, including advance requests and processing of interest changes, commitment amounts and fees.
• Apply collections to client loans and prepare payment schedules and post payments to the loan system.
• Onboard and maintain client loans on multiple loan systems, and handle Letters of Credit boarding and maintenance.
• Perform quality assurance and governance activities, and manage fee logs and review control reports.
• Complete and oversee the daily checklist, ensuring controls, procedures and processes are followed.
• Proactively manage operational risk, identify and mitigate issues, and deliver transactions within SLAs while reducing errors.
• Build relationships with stakeholders and internal clients, and recommend process improvements.
• Provide client support and training, participate in meetings and coaching, and complete special projects as assigned by management.

What you'll need

• Bachelor's Degree (preferably commerce).
• Preferably 4-6 years of related professional experience in the banking or financial services industry, specifically commercial lending operations.
• Expertise in MS Office tools.
• Knowledge in reading and interpreting loan agreements.
• Expertise in ACBS, LoanIQ and ALS.
• Strong ability to multi-task, handle high volumes and support cross-functional teams.
• Excellent written and verbal communication skills.
• Proficient at independently researching and solving complex scenarios.
• Strong attention to detail, critical thinking and problem-solving skills.
• Aptitude for following process and procedures.
• Ability to act as a subject matter expert and leader for less experienced team members.

Details

• Location: Bangalore, India.
• Work mode: Hybrid.
• Career level P2; reports to Manager, Banking Operations.