Associate, Salesforce Expert

Overview

Associate, Salesforce Expert role at Revantage, working closely with the Head of Technology and business stakeholders to own and run the Salesforce platform, with a growth path toward Salesforce expertise across administration, development and the multi-cloud stack.

What you'll do

• Serve as the first point of contact for Salesforce user issues through the ServiceNow ticketing queue.
• Own user administration by granting access and setting permissions for roles.
• Handle data correction requests via standalone requests or bulk updates using Data Loader.
• Diagnose and resolve complex functional issues including Flow failures, validation rule conflicts, sharing and visibility problems, and approval process errors.
• Build and maintain Dashboards and troubleshoot them.
• Build SOQL queries for ad hoc analysis and reporting.
• Work on automation such as flows, validation rules and assignment rules.
• Coordinate with stakeholders to ensure the value derived from the platform.

What you'll need

• At least 3+ years of hands-on experience on Salesforce.
• Working knowledge of Apex, SOQL and Lightning Web Components.
• Experience with Salesforce Flow Builder.
• Working experience with the Salesforce security model including profiles, permission sets, groups and record types.
• Experience with Salesforce Data Loader, dataloader.io, or Workbench for bulk operations.
• Understanding of Salesforce reporting, Dashboards and report types.
• Comfortable with REST and SOAP APIs, OAuth 2.0 and integration patterns.
• Strong troubleshooting mindset and systematic root cause analysis.
• Clear communication skills and stakeholder engagement.

Nice to have

• Active Salesforce Administrator certification.
• Platform App Builder certification.
• Hands-on experience with Sales Cloud, Service Cloud or Platform Cloud.
• Working with stakeholders directly without middle management.

Details

• Location: Bengaluru.