Associate Specialist

Overview

Associate Specialist role supporting US Retirement Plan (401k) recordkeeping, including transaction processing and other back-end operations of retirement plans.

What you'll do

• Ensure accuracy on transactions processed.
• Strictly adhere to non-disclosure of client information by preserving client confidentiality.
• Research queries and requests sent by Business Partners/Client Support Teams and reply with minimum response time.
• Actively participate in process improvements and automation.
• Ensure Quality Control standards that have been set are adhered to.
• Identify and prioritize high value transactions.
• Complete assigned responsibilities and projects within timelines apart from managing daily BAU.

What you'll need

• Bachelor's degree in any stream with 0-1 years' experience.
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook email, Adobe, and Chrome/Internet Explorer.
• Ability to work independently and in a team environment.
• Strong analytical ability in solving business and technical problems.
• Strong attention to detail.
• Intermediate experience and demonstration of organization and problem-solving skills.
• Intermediate ability to multi-task and prioritize workload while assisting less experienced colleagues.
• Demonstrated ability to collaborate and develop relationships with peers and management, acting as a guide and Subject Matter Expert.

Details

• Open for core night shifts based on business requirements.