Associate Support Analyst

Overview

Junior Salesforce support analyst providing application support and maintenance for CRM users in Sales and Service modules, and liaising with application development teams on new deployments.

What you'll do

• Provide application support for Salesforce applications (Sales Cloud, Service Cloud, CPQ).
• Develop and/or enhance existing codes/programs within estimated plans.
• Unit test and deploy the developed features in the QA instance.
• Work with other developers and end-users to resolve support issues.
• Reproduce and fix defects.
• Perform IT testing and integration testing.
• Perform IT policy and process documentation.

What you'll need

• Bachelor's degree.
• Minimum of 1 year of Salesforce administration, system support, and/or system administration.
• Good analytical, debugging, and communication skills.
• Knowledge of CRM concepts and experience in Salesforce configuration, admin, and customization.
• Salesforce Apex, Triggers, Visualforce, SOQL and configuration skills.
• Previous experience working as a support analyst.

Details

• Hybrid work mode.
• Location: Chennai (Flexible).