Associate, Technical Specialist – Risk and Safety Systems

Overview

The Technical Specialist – Risk and Safety Systems supports, administers, optimises and drives adoption of the technology platforms used by the Risk and Safety functions, reporting to the Service Owner.

What you'll do

• Provide Level 2 and Level 3 support for incidents and service requests, coordinating vendor or specialist escalation where required.
• Work with the Service Desk to manage approved access requests for secure platforms, applying least-privilege and access-control requirements.
• Proactively engage users to diagnose and resolve issues, using real-time channels such as Microsoft Teams.
• Configure and maintain platform settings, workflows, templates and permissions in line with change, security, privacy and governance requirements.
• Monitor service health, usage and data quality, and address recurring issues through root cause analysis and preventative improvement.
• Use Risk and Safety process knowledge, service trends, user feedback and platform analytics to identify opportunities for simplification, automation and improved user experience.
• Review vendor roadmaps and release notes, assess business value and impact, and provide structured recommendations to inform the Service Owner's roadmap and backlog.
• Deliver minor enhancements through requirements clarification, configuration, testing, user acceptance, communication, demonstrations and adoption support.
• Support the Service Owner, Business Analysts and delivery teams on major changes, with a focus on operational readiness and controlled transition into business-as-usual support.
• Maintain clear configuration, access, change and support documentation, together with user guides and knowledge articles.
• Build trusted relationships with business stakeholders through clear, professional and responsive communication, translating effectively between business users, technical teams and vendors.
• Collaborate with the Service Owner, Service Desk, Business Analysts, delivery teams and technology partners to achieve effective outcomes.

What you'll need

• 3-5 years' experience in Risk and Safety technologies.
• Practical understanding of risk and safety processes within large construction, development, or infrastructure organisations.
• Experience providing Level 2 or Level 3 application support, including secure access administration, platform configuration, troubleshooting and testing.
• Experience supporting system changes and translating user needs, service trends and product capabilities into practical improvement recommendations.
• Excellent written and verbal communication skills, with a proactive approach to engaging users directly and resolving issues collaboratively.
• Strong analytical, documentation and prioritisation skills, with the ability to work across technical and non-technical teams in varied delivery environments.
• Relevant tertiary qualification or equivalent practical experience.

Nice to have

• Hands-on experience configuring and administering the Protecht GRC system.
• Hands-on experience with ServiceNow, including configuring and supporting custom modules.
• Hands-on experience with designing, developing, and maintaining dashboards and reports by analysing, manipulating and integrating data across multiple sources to deliver accurate and meaningful insights.
• Familiarity with ITIL practices or experience in a fast-paced, scaling or transformation environment.