HR Technology Coordinator III

Overview

The HR Technology Coordinator III maintains, supports and optimizes HR technology solutions, ensuring the system runs smoothly, resolves technical issues and provides day-to-day support to COE stakeholders and employees.

What you'll do

• Provide day to day case management support; analyze and troubleshoot technical issues to provide prompt remediation
• Monitor daily audits within HR Technology and apply updates as needed
• Responsible for the administration, performance, and maintenance for applications within the HR Technology portfolio
• Assist HR technologists in configuring and maintaining system features within our HRMS, payroll, benefits, performance management, recruitment modules, etc.
• Manage and maintain system security, ensuring proper access levels for HR users and other employees
• Assist in the implementation of system upgrades and enhancements, ensuring smooth transition and minimal disruption
• Execute testing strategies and plans, including the creation of detailed test scripts for QA and Regression testing
• Assist in various HR projects and continuous improvement initiatives
• Generate and prepare reports from the HR systems as needed including compliance, workforce analytics, and performance data
• Develop and maintain high-quality technical documentation such as SOWs, SOPs, System User Guides, etc.
• Maintain data integrity in systems through creation of appropriate configuration controls, standards and processes, as well as regular audits of data
• Maintain awareness of new HR system features, best practices, and industry trends to continuously improve system use and effectiveness
• Collaborate with COEs and cross-functional teams to integrate HR systems with other enterprise systems
• Provide support during audits or compliance checks, ensuring that all HRIS data and processes align with legal and regulatory requirements
• Act as a liaison between the HR department and IT or software vendors to address system-related issues
• Participate in other projects or tasks as assigned

What you'll need

• Fluent in English
• Bachelor's degree in computer science or information technology, or equivalent experience
• 2-4 years of experience working with information technologies and systems analysis utilizing an enterprise-wide HR system or multiple systems
• Basic understanding of HR processes and functions (payroll, recruitment, benefits, etc.)
• Ability to troubleshoot and resolve technical issues independently
• Experience with system integrations and troubleshooting
• Proficient MS Excel skills, including formulas, pivot tables and v-lookups
• Organized, detail oriented and able to multi-task in fast paced environment
• Effective verbal and written communication skills
• Self-starter, requiring minimal supervision
• Proficient documentation, customer service, and problem-solving skills
• Proficient with data gathering and data processing skills

Nice to have

• Bachelor's degree in computer science or information technology (preferred)
• Solid understanding of UKG Products (or other similar HCM/Payroll/Timekeeping/LMS systems)
• Cognos Business Intelligence experience (or similar report writing tools)

Details

• Location: Bangalore, India