Engineer II, Systems Reliability Engineering

Overview

Lead day-to-day production support and operations for enterprise job scheduling and workload automation platforms, serving as the senior technical authority for scheduling support in India.

What you'll do

• Provide end-to-end production support for HCL Workload Automation, GSCI, Velocity, and related workload automation services, including incident triage, root cause analysis, and issue resolution.
• Lead incident response, post-incident reviews, and problem management for failed, delayed, or stalled batch processes while coordinating with upstream and downstream application teams.
• Drive knowledge management by creating and maintaining operational playbooks, support documentation, runbooks, and standard operating procedures.
• Provide day-to-day technical leadership and mentoring to India-based scheduling engineers while supporting capability development and operational maturity.
• Partner with application, infrastructure, and business teams to manage scheduling calendars, dependencies, change windows, reliability improvements, and ITSM process maturity.

What you'll need

• 4+ years of experience in IT production support, application operations, infrastructure operations, batch processing, or Site Reliability Engineering, including leadership or supervisory experience.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Experience supporting enterprise workload automation and job scheduling platforms such as HCL Workload Automation, TWS, Control-M, or similar technologies.
• Strong understanding of job dependency mapping, scheduling calendars, cross-application workload orchestration, and upstream and downstream impact analysis.
• Knowledge of ITSM practices, incident and problem management, observability tools, and the ability to communicate technical issues and business impacts effectively.

Details

• Location: Bengaluru, India (GCC Office – ITC Green Center).
• Employment type: Full time.
• Reports to the Operations Lead, Foundations / Job Scheduling (LATAM).
• Current LS&Co employees apply via their Workday account.