Associate - Technology, Customer and Operations

Overview

Associate on the Warehouse Management Systems (WMS) team responsible for managing onsite warehouse operations and resolving WMS and integration issues using SQL, reporting tools, APIs/interfaces, and EDI.

What you'll do

• Administer and manage the WMS for seamless operation and integration with warehouse processes.
• Troubleshoot and resolve WMS-related technical issues.
• Collaborate with IT and warehouse teams on system enhancements and upgrades.
• Gather and analyze stakeholder requirements and translate them into Functional Business Requirements (FBR).
• Build process maps, workflows, and document user stories, use cases, and acceptance criteria.
• Create dashboards and reports using Power BI, Birst, and SSRS.
• Provide technical support for WMS applications, including fixes/enhancements and maintaining troubleshooting documentation.

What you'll need

• Deep technical understanding of WMS applications and warehouse processes.
• Proficiency in SQL, including creation, optimization, and management of stored procedures and queries.
• Experience with technical reporting tools such as Power BI/Birst/SSRS.
• Ability to understand and work with APIs and interfaces for WMS integration.
• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills for collaboration with technical and non-technical teams.
• Ability to work independently and manage multiple tasks in a fast-paced environment.